Hello. What can we help you with?
We’ve got you covered.
After receiving the item, if your item arrives damaged you can return the item within seven days, you must pay the cost of the return. We require photographic evidence of the damage. For hygiene reasons we cannot accept returns of food related items. If we have dispatched the incorrect item, we will offer a refund or send you a replacement free of charge.
Yes, we ship to USA, Australia etc. Shipping to Europe, UK, USA, & Australia is free of charge for most products. We are happy to provide a signed for or tracked service for orders at extra cost. Please get in touch for a price via email: firstname.lastname@example.org
We ship from Romania & UK.
Orders from Romania take 9 -10 days & in most cases items are dispatched next working day after we receive your payment. We send all items via PRIORITY Local Mail. Orders of items originating from the UK are delivered in 3 – 5 days.
We work normal business days Monday to Friday. Orders received over the weekend or holidays, will be packed on Saturday, or Sunday & will be dispatched on Monday or the next working day.
Yes, all items we list are held in stock with long BBE.
If you wish to cancel your order, then please contact us promptly with your order (within 60min) via the website message service, otherwise we will start processing your order. If we have processed your order, we are unable to issue a refund, we aim to be as helpful as possible.
You can click on the link at the bottom of the website ‘Track your order’, for tracked items.
If there is a delay in delivery, in the first instance please contact your local post office or the courier company, or we can check the dispatch information for you.
Yes, we use Stripe an established payment merchant to ensure your information is secure. Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
With our business you have direct contact with us, you can either use the chat service on our site or call/message direct.
Yes, we can tailor a service to meet your needs. Whether it is regular supplies or one off’s we are here to help! Please contact us via email: email@example.com